Hi Lucio,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I can help you with this, but I did want to let you know that since the account has now been reset, the data that may have been stored in the app is going to be deleted unless you are able to see your information on at least one device. Real quick, are you able to see your information in the mSecure app on at least one device, or are you totally locked out of mSecure on all your devices?

Hi Lucio,

As long as you have access to mSecure on one device, you should be in good shape. On your other devices, you will just need to reinstall the app and sign back in to your account. One thing to mention, if you don't see your data in mSecure on your Mac, then reinstalling on other devices will not help with retrieving your information. It will only help you get access to the app itself on your other devices.

Are you only trying to get access to the app on your other devices, or are you having troubles with the data in mSecure as well?

No problem at all Lucio! Just to be sure I understand you, are you saying you were able to get your problem resolved, or do you still need help?

It's great to hear heve everything is working now! Should you need further assistance, please let me know.