mSecure 6 user guide : mSecure Support

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Lorraine

a créé un sujet sur 2 ans il y a

Is there an an mSecure 6 user guide? I upgraded on my iPhone today and I have records missing in my All Records filter. Thanks!

Mike - mSecure

a dit sur 2 ans il y a

Hi Lorraine,

Thank you for contacting us. We don't have a user manual, but we do have some help articles that go over some of the new features. The thing is, a user guide probably wouldn't help in this situation, but I'll do everything I can to get everything resolved.

First, can you let me know what you mean when you say records are missing? Are you saying that you're looking at a number somewhere and it doesn't match a number you remember in mSecure 5?

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Lorraine

a dit sur 2 ans il y a

Mike,

Thank you for your response. I was able to fix the problem, I had multiple records that were entirely missing. For example, a bank record. I removed the filters from the main screen and then highlighted them again. All of my records then appeared. I'll look for the help articles. I do think a user manual would be helpful though. I'd like to learn more about private records and the vault. Thanks!

Mike - mSecure

a dit sur 2 ans il y a

Réponse

Hi Lorraine,

It's great to hear everything is working as it should now! I figured what you were dealing with was probably centered around filtering, so it's good to hear changing the filters led to the resolution.

Essentially, our entire support site is a user manual, but I do understand you're not referring to articles but just one manual. I'm not sure we'll have a manual, but we will be adding more and more articles to help with understanding the new app. For now, here's a link to the articles we have for V6: https://support.msecure.com/en/support/solutions/36000150843

Also, though there are many differences in mSecure 6, most all of the articles for mSecure 5 should still translate over to mSecure 6. The UI looks different in the new version, but most of the foundational functionality is the same.