Hi Michael,

Thank you for contacting us. I'm not sure what is happening here, but we have seen in mSecure 5 times where the app believes a sync is necessary, but the changes never seem to get resolved. Can you let me know which platforms you are using? Also, does the message show up on all devices you are running mSecure on?

Unfortunately, I don't know what's stuck in memory, and I'm not sure at this time how to fix it. I'm pretty sure a reinstall would do it, but I don't like doing that except in more dire situations. Have you tried performing a manual sync by clicking the sync button in the bottom left corner of the app? Also, what happens if you make some type of change in one of your records on both of the devices? Does the sync message sort of reboot and resolve the issue?

The next thing I would try is uninstalling mSecure from your PC and then reinstall it from the Store app. This shouldn't be needed, of course, but I have no way of getting the items released from memory that you're seeing in the sync report. Please try that, only if you have all your information in mSecure on your iPhone. If that has no effect on the issue, let me know, and I'll talk to our developer about next steps.

That sounds good Michael. If the problem doesn't resolve after the Premium trial ends and/or the reinstall, please let me know, and I'll get our developer involved.