I have been trying for days to get any kind of help relating to a problem with the desktop version for msecure on my Windows 11 PC. I have submitted several tickets but apart from an automated response that is all I have heard. The programme literally just stopped working. I have tried to redownload from the Microosoft store as it suggests but that just tells me that I already have msecure. There is nothing to click so I can't get any help at all. I've attached a screenshot. I use the desktop version constantly so it is extremely frustrating but the worst part is there is no-one who is helping. In the past when I have had problems the support has been fantastic so not sure what is going on. I appreciate that you are busy but a week to answer a question is unacceptable
Frances
I have been trying for days to get any kind of help relating to a problem with the desktop version for msecure on my Windows 11 PC. I have submitted several tickets but apart from an automated response that is all I have heard. The programme literally just stopped working. I have tried to redownload from the Microosoft store as it suggests but that just tells me that I already have msecure. There is nothing to click so I can't get any help at all. I've attached a screenshot. I use the desktop version constantly so it is extremely frustrating but the worst part is there is no-one who is helping. In the past when I have had problems the support has been fantastic so not sure what is going on. I appreciate that you are busy but a week to answer a question is unacceptable
1 personne aime cette idée