Hi Harry,

Thank you for contacting us, and it's great to hear you are starting to use a password manager! It's always better late than never =)  Unfortunately, we don't offer phone support, not even a paid option. However, I'm more than happy to help you here in the support forum or via email if you prefer.

In this case, since CSV files are not a very user-friendly way to move data into applications, I actually would not recommend trying to do this. There are a lot of formatting requirements to follow before importing data in that manner, and if you get something small wrong, the import will not work correctly, making it more difficult than simply entering the data manually. What this all means is that after you exported any data from an app like the Edge browser, you would have to move that data all around in order to make sure it conformed to mSecure's formatting requirements, and it's very easy to mess that process up if you're not accustomed to using CSV data.

So I would recommend entering your information manually into mSecure. While it will take some time, it will get you used to using the app, and if you have problems, I can answer questions as you go. Are you able to view the information you have stored in your Edge browser in any way right now?

Hi Harry,

Thank you for the extra information, and I totally understand the problem you're running into here. I'm actually not sure if it would take more time to learn the csviewer app to get the data imported, or if it would be easier to type it in slowly. The good news about entering data in mSecure is that there is really not much typing involved. For the typical Login record, which most of, if not all, your data will be, it's just a Title, URL, Username and Password. Also, if you have the data exported to a CSV file, you can simply copy and paste the URL, Username and Password data from the exported data, so you would really only be typing in a title for the Login, like "Google" or "Amazon."

However, it's also good to learn new applications, and though you probably won't use CSV data much, it wouldn't hurt to lean the app and import your data that way. Let's do this, here is the link to the CSV import article that you would need to use for importing your data into mSecure: https://support.msecure.com/en/support/solutions/articles/36000370010-v6-csv-importing

Go ahead and look at that article and see what you think. You'll probably notice it's pretty technical, but that might not be a problem. You'll also notice that there will probably be some typing involved, but most of what you'll need to do is simply copy and paste data to different column's in your CSV file. At any rate, take a look at that article and let me know what you think.