Hi Donald,

Thank you for getting in contact with us, and I'm sorry for the delay in my response. As long as you are able to get into mSecure on your iPhone and iPad, this should be a simple fix. Real quick, when you change your password on one device, you have to enter the old password on the other devices first, before the change will take effect in that mSecure app. So on your laptop, what happens if you try entering your old password first? Does it tell you the password was changed, then put you back to the lock screen? If so, now try entering your new password.