Hi Noella,

This is not something we have seen before, so I don't know what could causing it to happen. Really quick, have you been able to download version 6.1.1 yet for your iPhone? If so, did this happen after your installed the new version?

One other thing Noella, does it look like those "No title" records have been added to your database, or are they new records on top of your normal records? What I'm trying to determine is, are records that you had before now showing up as "No title," or are they records that weren't in your database before?

Before restoring from a backup, can you let me know what the email is for her account? If you want, we can move things over to email support instead, since you may not want to write out her email in the forum. In fact, you can simply respond to the email you sent with your log file if you would like.

I'm still not sure what's happening here, so I'm going to have to talk to our Windows developer about this tomorrow morning. I will get back to you after he tells me how he'd like to troubleshoot the problem.

Also, real quick, do you know if your sister had the auto-backup feature turned on for Windows? If so, it's possible to find a backup that's much newer than the data in mSecure 4. Also, if she was using mSecure on her iPhone, you could check the "Backups" screen in mSecure's Settings to see if there is a recent backup to restore from. You should see at least 5 backups in that screen. 

Go ahead and check for that backups, but if possible, don't restore from one yet. I want to see if the developer has any ideas on what happened before we do anything else.

Hey Noella, I just responded to your in our email thread. We can go ahead and keep our correspondence for that issue in that thread from here on out unless you would rather discuss it here in the forum.

Thank you for this response @Noella. I will add that if anyone else runs in to this issue, please do contact us either here in the forum or via email at support@msevensoftware.com. If this is happening on a widespread level, we've really got to get it figured out soon.