Hi Brian,

It looks like you are dealing with an issue our developer hopes to have fixed over the last week. If you're willing to download the latest beta build for Android, that will help us determine if the issue is totally resolved. Please email us at support@msevensoftware.com, and add "Attention: Mike" in the subject line, then respond here letting me know you sent it. I'll get back to you as soon as I see the email.

No problem at all Brian. I just sent you a response via email a few minutes ago. We'll keep our correspondence through email from here on out.

@Matthew I just posted a response to the thread you created =)  I'll check your ticket now and respond via email.

@Rebel I checked your account with the email you use here in the support form, and it looks like the account was created just a couple of days ago on July 22nd. That means that the mSecure app on your old phone was other an older version of the app that didn't sign in to our account system, or it was the newer version and signed in to a different account.

Do you happen to know if you were running the older mSecure 4 app on your old phone? If so, do you remember making an email backup of your data at some point in the past? If so, we can try to restore your data from that backup. If you were running the new mSecure 6 app, do you know which email address you were using? It could not have been your "flywith..." email, because that email was used for the account created just a couple of days ago.

@Rebel That's great news! Please let me know should you need further assistance.

Hi Stroty,

Thank you for contacting us, and I'm sorry for the issue you are experiencing with your password. What you are describing here is nothing we have encountered before. When you reset your password, the app simply re-encrypts the security data, and the information stored in the app is not touched. Is it possible you have filters enabled that are hiding your information?

Real quick, what device are you running mSecure on? I believe it's an iOS device, but I'm not sure. Once I know, I can send instructions to make sure all your data is being displayed.

@Brian Thank you for trying to help here, but what this customer is experiencing is not the issue you dealt with. Yours was an Android issue, and the data was made unavailable after changing your password from inside the app. That issue was resolved in an update we released as soon as we found out it was happening. @Stroty forgot his password, and reset his account, in which case, all data is deleted from the user's account as it should be.