Where is customer support? : mSecure Support

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Where is customer support?

J

a créé un sujet 2 mois il y a

I have an open ticket and it's been over an hour and I'm locked out of my account.

Mark - mSecure

a dit 2 mois il y a

Hi J D Horst,

Your ticket has been responded to through our ticket system.

Skatz94454@aol.

a dit environ 2 mois il y a

Can the app chose its own passwords?

Mark - mSecure

a dit environ 2 mois il y a

Hi,

Thank you for contacting us. Yes, if you are using a password field inside your record, you can click/tap the dice icon in the password field to create a random password. Once made, you can then save changes by clicking/tapping the check mark at the top-right of your screen. Did this work for you?

Steve

a dit 12 jours il y a

I can not make a new entry on the app.

Mark - mSecure

a dit 11 jours il y a

Hi Steve,

Your ticket has been responded to. We will continue our conversation through the ticket system.

Karargist

a dit 5 jours il y a

I have been waiting for over 24 hours with an open ticket to get any support. Still have not heard anything with no phone number to call.

Karargist

a dit 5 jours il y a

It's been over 24 hours since I submitted a ticket -- no response and no phone number to contact. I need access immediately!

Mark - mSecure

a dit 5 jours il y a

Hi,

Your ticket has been responded to. We will continue our conversation through the ticket system.

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