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Sync fails with file does not exist

mSecure has just started to fail syncing on one of my macs with the message "The file “ms_593585423.encjpg” doesn’t exist."

Any ideas?


Just updated to Sequoia 15.3

Hi Mike,

Thank you for your response. Let's first see if this is an iCloud syncing issue. Let's change your sync type to mSecure Cloud and see if this is still occurring. Please follow the steps below on your Mac:

  1. Open mSecure on your Mac
  2. Click "mSecure > Preferences" in the menu bar at the top left of your screen
  3. Click the "Sync" tab
  4. Change to mSecure Cloud

Did this fix the issue?

Hi Mark,


Thanks for this. It already was syncing via iCloud. I fixed it by deleting the app on the faulty Mac, exporting the data from  another, reinstalling the app, and importing the data. 


All good again,


Mike

Hi,

That's great news to hear! Please let me know if you need further assistance in the future.

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