Unable to access my mSecure app : mSecure Support

Unable to access my mSecure app

Susan

a créé un sujet 5 mois il y a

I had to reinstate my fingerprint on my iPad and now I cannot access my account. I cannot remember my password as I haven’t used it in a long time, just the fingerprint. As I have stored all my passwords in this account, I need to be able to access them. I tried my original password but it won’t accept it. Help please

Mark - mSecure

a dit 5 mois il y a

Hi Susan,

Your ticket has been responded to. We will continue our conversation through the ticket system.

Mary

a dit 3 mois il y a

I cannot access my account

Mike - mSecure

a dit 3 mois il y a

Hi Mary, I believe I've responded to your email. The volume has been heavy after the holiday on Monday, so I'm just now getting caught up. I apologize for the delay.

Giuseppe

a dit environ 4 heures il y a

Ho scaricato Msecure V. 6 nel mio Imac e ho indicato in maniera errata la mia mail (confronta allegato) non riesco a indicare quella giusta. Se riscarico l'app il campo mail risulta già impostato.

Come fare per risolvere questo problema? Ringrazio e attendo una risposta

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