Hi Lalo,
This is not at all related to this forum topic. Please create your own topic to discuss your own issues. Please note that I would need to know what version of mSecure you are using, what type of device, and how you're trying to restore from a backup file.
Here's guide that can help:
v5: https://m7software.freshdesk.com/support/solutions/articles/36000023235-backup-and-restore-android
Hi Vinod,
Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure what caused this issue. However, I would recommend creating and restoring from a backup file to fix your issues here: https://support.msecure.com/knowledge-base/msecure-backups. Simply make a backup in mSecure 5 on a device that has all of your information and restore from that backup on the same device. This should push the changes to all of your other devices.
Vinod
I have a new Android phone. Installed Msecure 5, authenticated, Linked Dropbox
But Sync is unable to get the records I have already.
Created a new test record, Sync got only that one.
All other devices on which Msecure was installed previously were IOS devices.
How to solve this, please let me know.
3 persone hanno questo problema