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Pixel Slate Fingerprint Reader Not Supported

Hi,


Recently purchased a Pixel Slate. When I run mSecure 5, the option to enable fingerprint is disabled. which is a pain. :)  See attached image.


To be clear, I am running the Android App on ChromeOS. 


I commented on this on the Google Play store and your response was there are no known issues but to follow up here.


Thanks for your help,

L

IMG20190324144732.jpg IMG20190324144732.jpg
3.4 MB

Hi Lance,

Thank you for contacting us and I'm sorry about the issue you are experiencing. mSecure 5 for Android will not run the same when running emulated on ChomeOS. mSecure 5 was not developed for ChromeOS or ChromeBooks. Most Android emulated apps on your Pixel Slate will not be able to take advantage of the fingerprint reader. I'm sorry I don't have better news for you here. 

Is this something Google will have to enable through the emulator...it's out of your control?


Thanks,

L

Hi Lance,

Yes, this is something that Google or ChromeOS would have to provide for emulated apps. 

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