mSecure Support
Rethink Subscription!
Mike - mSecure
Hi Tony,
Thank you for contacting us about mSecure 6! Here is a link to how pricing will work in mSecure: https://www.msecure.com/pricing-breakdown/
While we aren't reconsidering the change in moving to a subscription model, the main thing to take note of is the "important" message at the top of the content: "IMPORTANT: If you currently have a V5 Pro license, you do not need to purchase a subscription for mSecure 6. You will be automatically given an Essentials Subscription at no cost!" This simply means that if you have purchased a license for mSecure 5, which is called a Pro license, the only way you have to sign up for a subscription is if you want or need any of the features in the Premium subscription tier. All of the features available in mSecure 5 with a Pro license are contained in a V6 Essentials account.
Also, if I'm misunderstanding your situation, and you don't have an mSecure 5 Pro license, you can purchase one at any time before the V6 release. As long as you have purchased an mSecure 5 license before V6 is released, you'll get access to the V6 Essentials tier at no cost.
How do I confirm whether I have V5 Pro license. I checked the "about" on my app and I have mSecure 5 (5.7.2)
Tony, to check which version you have, go to settings, then Account, then look under Account type - and it will say mSecure Pro, if that's the version you have.
I too am rather dissapointed with having paid for the pro version and now having to pay a monthly subscription to get the full mSecure 6 version. Especially as my wife and I have this software running on our own devices. Have you considered a "family" subscription?
Mike - mSecure
@Nigel We will be implementing a Family license as soon as possible after the release of v6. It's listed as the first feature on the Roadmap page on our site. While I don't know exactly when it will become available, it is one of the highest priorities on our list.
Mike - mSecure
@Tony Were you able to find out what type of account you have?
Very unhappy that I have to either lose functionality (Groups / Tags for one) or start paying for the premium version just to keep the functionality I already bought. If I don't need the new capabilities of v6, can I revert to v5 and stay there?
@Nigel, according to this page (Plans - mSecure) Tags are a Premium option. Tags evidently replace Groups, which was a key feature in previous versions of mSecure. When I upgraded to v6 - even with Premium Trial - my Groups disappeared and Tags are also blank. So that's awesome. Kind of feel like I got robbed...
I have over 700 items in mSecure and had them in 9 different Groups to keep them organized (e.g., Work, Personal, Parents, Kids, Spouse, etc.). Now have to pay for Tags and then review the 700+ items and tag them? Oh, and I just discovered that my monthly CSV exports haven't been working so I don't even have that as a reference. (I "Export all records to CSV file" on a backup drive every month, and looking at those files now they have like less than 10 of my 700+ items.)
I don't see what is included in Essential -- it is not clear if items like cloud syncing are part of it. Which is why I purchase this product in the first place. Been a user for four years now.
As far as I understand it, the V6 Essentials has all the things V5 PRO had, so if you had V5 PRO could sync should be included.
Mike - mSecure
@Doug I'm not sure what you are referring to here. In mSecure 6, you could add only one group to a record. In mSecure 6, you will be able to add one tag to a record if you have an Essentials account. The features are virtually identical. Also, your groups are supposed to be converted to a tag when you upgrade to V6. Did you upgrade to V6 on a PC by chance, and if so, did your groups not get imported as tags?
@Michael You can find more information about the features and pricing in V6 here: https://www.msecure.com/pricing-breakdown/
@Nigel You are correct. You get everything you had in V5, and more, if you had a V5 license on your account.
@Kostianty Only the Android version supported PDFs in V5. Are you saying you can't add a PDF to the Android version of mSecure 6?
Tony
Hello. I just read your email and materials about going to subscription pricing. I have been a mSecure user for at least the last 5 years. I now have mSecure 5.7.2 I have felt that mSecure was a great product and recommended it to countless other people.
The reason I chose mSecure was in large part because it was a one-time cost. I am disappointed that you are moving to subscription pricing.
I am a little confused reading the materials and have a few questions:
1. Do I have to pay $19.99 become a mSecure Pro user to retain use of the app?
2. How long will the non-subscription app be supported?
3. What is the subscription price?
I hope you will reconsider going to subscription app. I for me am unlikely to do that and will look for another less expensive password app.
Thank you!
Anthony Witt
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