I use mSecure on my Mac and also on my iPhone and iPad, only the Mac is showing as v6 at the moment and I understand that the updates are rolling out gradually to all platforms.  Has anyone else ended up being asked to "set a password" on their Mac even though it already had a password set.  Not sure if this is an intended action following the update  to v6 or whether something has gone wrong on mine. I have raised a support ticket but just curious if anyone else has experienced the same thing. 

Hi Mike,

Thanks for your response. I wasn’t too bothered about the devices not having v6 yet but was more concerned as to why I was being asked to set a password to secure my data when it already had a password set. As soon as I launch the app on the Mac it throws up a splash screen asking for the password to be set and a hint box to be completed.  It’s almost as though it’s a new installation and looking to be set up from scratch. As I wasn’t confident enough to just add my password (I do know what it is) I thought I would leave it until I got a response from you or anyone else who has seen similar. 

Is it possible for me to install it on my Husband’s Mac (not sure if it’s a single user license) that way I could make sure all devices are in sync and then uninstall it from my Mac and reinstall it. Thinking about it I suppose I could just reinstall it on my Mac as it would be the same result i.e. as long as all devices are synced to the new install we shouldn’t lose anything… hope that makes sense…

Hi Mike,  

Sorry I've not made it clear.  Hopefully these screen shots will help...

On opening mSecure it immediately presents the 'set password' screen. The note at the bottom of that is where it mentions it must be the same password as used on other devices to allow you to sync.  because I am unsure why I have been getting this, I haven't input my password as yet so have merely cancelled it which produces the alert.  I may be being very cautious here but as it doesn't;t appear to be something that should happen following the upgrade on the Mac, I want to be sure my Mac hasn't somehow been compromised and therefore by entering the password could I be jeopardising the integrity of all my passwords and details?

Is it possible that the automatic update could have damaged wherever mSecure stores the encrypted password string or file on my Mac?

Hi Mike,

That really is odd. It was definitely v5 that was on that laptop. Not sure what version I had originally, could well have been v3 but definitely v4 as I remember the details coming out about options to upgrade to v5.  The laptop probably isn’t old enough to have had v3 on it and possibly didn’t have v4

Hi Mike,

Thanks for all your help with this.  I think I am sorted now.  When I let mSecure open without the requested password being set it threw up the v3 splashscreen and there was no data.  iPads and iPhones all updated automatically and still had the data.  I struggled to uninstall v3 so backed up my laptop with the intention of reinstalling everything from scratch today.  I had one final attempt at deleting v3 and it did it okay today (go figure...) when I went to the App Store t download v6, it said open as though it was already installed so I did and v6 opened and all the data was still there.  Happy days!  thanks again for all your help and patience; really appreciate it.