mSecure Support
Windows 11 fails to launch mSecure 6
Mike - mSecure
ha detto
oltre 2 anni fa
Hi John,
Thank you for the logs. As you may have seen in the other thread you posted to, you are running into a known bug that we're working as hard as we can to get fixed. The bug has been a very difficult to figure out, but we think we do have it fixed. We're now just waiting for testers to confirm the fix before publishing the new build. The issue will be resolved as soon as possible, and then we'll get it published to the Microsoft Store.
Also, if you are willing, I can get you on the list to download the beta build with the fix in it. Would you be interested in doing that to confirm the fix for us?
John
Sorry for posting another topic, but my replies to other threads don't seem to be posting.
Same problem on Windows 11, mSecure 6. Splash screen opens for 30 seconds then closes. Windows Event Viewer shows an Error and many Information entries.
Error:
The program mSecure.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 4448
Start Time: 01d84d249e34702d
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\mSevenSoftware.mSecure10_6.0.242.0_x64__z2ejxf6qbnb72\mSecure.exe
Report Id: f34688cc-e889-4fe1-a2b3-52ae2849abdd
Faulting package full name: mSevenSoftware.mSecure10_6.0.242.0_x64__z2ejxf6qbnb72
Faulting package-relative application ID: App
Hang type: Activation
Information:
Fault bucket , type 0
Event Name: StoreAgentInstallFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;GamingServices
P2: 80073d02
P3: 22000
P4: 556
P5: Windows.Desktop
P6: N
P7:
P8:
P9:
P10:
Attached files:
\\?\C:\Windows\Temp\FailureReportMetadata_27794.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9913f16d-b938-45d2-a97d-564b0e03afd2.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.16649eea-f5ce-4f91-8f2a-8869e0b01252.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.52cf00b0-b5c0-4e83-9bc5-d5566ff65a03.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.07316ed4-c859-4240-8bed-0db6e627c7a1.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;GamingSer_354477f5f1951f5b9225748b76edf3e1601a2d_00000000_cab_ba2a8ca2-2bec-490a-89dc-e1e615a2ce38
Analysis symbol:
Rechecking for solution: 0
Report Id: ba2a8ca2-2bec-490a-89dc-e1e615a2ce38
Report Status: 102
Hashed bucket:
Cab Guid: 0