mSecure crashes following any edit to a record : mSecure Support

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Graham

ha iniziato un argomento 3 mesi fa

As headline, if I update a record with a new field, add an attachment, change the vault - once I hit the tick in the top right corner the app crashes. Happened on my old iPhone 13 Pro, but also my new iPhone 16 Pro - hence I think it’s a bug regardless of phone model.

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Mark - mSecure

ha detto 3 mesi fa

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what's happening because there aren't any known issues that match the behavior you're describing here. Let me get some more information from you and I'll do my best to troubleshoot the problem.

On your iPhone, every time you tap the green check mark to save the changes, the app crashes? Does this happen on your Mac? Are you able to open the mSecure app immediately after the app crashes? Are you able to make a backup of your data on your iPhone? Please follow the steps below to see if this crashes the app:

Open mSecure, then tap the menu button in the top left corner (3 stacked lines)
Tap "Settings" in the menu

In the Settings, tap "Backups," then tap "Backup Now" to create a new backup. Afterwards, check the list above to make sure a new backup was added to the top of the list. Did this work for you?

K

Kolton

ha detto 3 mesi fa

I am also having this issue on my iPhone 15 Pro Max. Additionally, when I go into settings to back-up via e-mail or in-app the application crashes. I have deleted the app and reinstalled the app, however the issue remains.

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Mark - mSecure

ha detto 3 mesi fa

Hi Kolton,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I first need to know if you have access to your data on any other device. Are you able to make a backup of your data on your Mac? Are you able to change the sort feature on your iPhone to "Sort by Template"? If so, what happens when you do so? Please let me know and I will assist further.

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JGrant

ha detto circa 2 mesi fa

When I edit an existing record the app crashes immediately when I save the record. BusyCal version 6.1.8 with iOS 18.1. Was also happening with earlier iOS versions.

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Mark - mSecure

ha detto circa 2 mesi fa

Hi JGrant,

I have responded to your email through our ticket system. Please check this and I will assist further.

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Graham

ha detto circa 2 mesi fa

Hi Mark,

Apologies for the delay.

This problem only occurs on the iOS app. The Mac version is fine.

I can confirm that when I click 'backup now' the iOS app also crashes.

Graham

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Kolton

ha detto circa 2 mesi fa

I do have access to my data on other devices, but is crashes on those devices too. Also, when I sort by template on my iPhone, the app crashes. Now whenever I try to access the app, it crashes immediately.

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Mark - mSecure

ha detto circa 2 mesi fa

@Graham Beale and @Kolton J. Montoya,

Thank you for both of your responses. Both of you may be dealing with a known issue that is occurring in mSecure, but I will need a bit more information from both of you, which might include your Apple ID. If you wish to keep this information private, please email us at support@msevensoftware.com.