can you walk me through a transfer of my MSecure data from my old PC to my new IPadPro?
I have been using MSecure for Windows 8 version 126.96.36.199. I am moving all of my work to an IPadPro ios version 11.2.6. I have installed MSecure Pro 5.5 on that IPad. What is the most expedient way to move my data to the Pad?
Thank you for contacting us and I'm sorry about the issue you're experiencing. Unfortunately, mSecure 3.5.4 from the Microsoft Store app creates the older .mscx backup file format that mSecure 5 cannot use. mSecure 5 is looking for a .msim backup file created in the regular desktop version of mSecure 3 or mSecure 4 on iOS and Android.
Please download mSecure 3 for desktops here: https://support.msecure.com/knowledge-base/windows-installation. After downloading that version and setting up a new database login password, please follow these instructions:
Thanks, I will try that later and get back to you!
Followed your directions . Successfully installed the 3.5.6 version on my PC and transferred a 3.5.4 backup to it. Then created a 3.5.6 msim backup and emailed it to myself. Opened that email on my IPad. Clicked on the attachment and tapped "Copy to MSecure". Used the touch ID to open it. However, no red "Restore" button has appeared. It simply has a Settings menu open in front of the MSecure home page.
I'm not sure what you mean here. However, you need to have mSecure 5 in the main view. The restore option will not appear if you have the menu screen opened or if you're in the settings in mSecure 5 before tapping the "Copy to mSecure" option on your backup file.