Dropbox Not Syncing

I am logged onto Dropbox syncing on all my devices and they will not sync between one another. One device has no passwords on it because it will never sync. 


2 people have this problem

Hi James, 

mSecure 5 will not sync with the previous versions. However, mSecure 5 can restore from a .msim backup file created in the previous versions. Please use this guide to learn how to transfer your information from mSecure 4 to mSecure 5: https://m7software.freshdesk.com/support/solutions/articles/36000028456-transfer-existing-information-into-msecure-5-from-msecure-4-4-5

I am having the problem of syncing Dropbox to my newly bought mSecure 5 app on my iPhone. I am using mSecure 4 and have hundreds of passwords saved. I can’t get them into mSecure 5. I’ve always synced with Dropbox successfully using mSecure 4.

Hi Rob, 

It doesn't sound like you have Larry's issue at all. Dropbox syncing does a sync or checks for a sync every 60 seconds. If you'd like the changes to appear more quickly on your devices, please do a manual sync.


Manual sync on Mac: Click File -> Click Sync or command+shift+s

Manual sync on iOS: tap and hold a record -> drag the record down -> release

I am having a similar problem and have had msecure 4 for several years.  I am trying to migrate my data.  I have been able to successfully get the imports done, but when I create a test record and make changes on my various devices it doesn't carry through.  ex. I make a change on my mac.. it will get to my iPad.  However, if I then change the record on my iPad, it will not migrate back to my mac even after syncing both.


I am using dropbox as my sync location


If you have information in mSecure 5 on one device, are using the same mSecure account, the same Dropbox account, and have linked Dropbox in our settings, I'm honestly not sure what the issue could be here. My recommendation would be to unlink Dropbox in the mSecure Sync settings, wait a few seconds, and relink Dropbox on all devices. If that does not fix the issue, try creating a test record on each device afterwards. 

Yes. I have a lot of passwords on one of the devices and one password in the other. I want to have all the same ones on both devices. 

Hi Larry, 

Is there information in mSecure 5 on any device?

Yes that is what I meant. I am logged in to Msecure on all my devices. I have linked them all to the same Dropbox account to sync, and they are not syncing.

Hi Larry,

Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure I understand what you mean when you say you are logged into Dropbox syncing on all of your devices. In order to sync via Dropbox syncing in mSecure 5, you must download mSecure 5 on all devices, sign in to the same account on all devices, and link Dropbox to our app in the mSecure 5 Sync settings on each device. Here is a guide that might help: https://m7software.freshdesk.com/support/solutions/articles/36000020835-dropbox-syncing


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