Dropbox Not Syncing

I am logged onto Dropbox syncing on all my devices and they will not sync between one another. One device has no passwords on it because it will never sync. 

1 person has this problem

Hi Larry,

Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure I understand what you mean when you say you are logged into Dropbox syncing on all of your devices. In order to sync via Dropbox syncing in mSecure 5, you must download mSecure 5 on all devices, sign in to the same account on all devices, and link Dropbox to our app in the mSecure 5 Sync settings on each device. Here is a guide that might help: https://m7software.freshdesk.com/support/solutions/articles/36000020835-dropbox-syncing

Yes that is what I meant. I am logged in to Msecure on all my devices. I have linked them all to the same Dropbox account to sync, and they are not syncing.

Hi Larry, 

Is there information in mSecure 5 on any device?

Yes. I have a lot of passwords on one of the devices and one password in the other. I want to have all the same ones on both devices. 

If you have information in mSecure 5 on one device, are using the same mSecure account, the same Dropbox account, and have linked Dropbox in our settings, I'm honestly not sure what the issue could be here. My recommendation would be to unlink Dropbox in the mSecure Sync settings, wait a few seconds, and relink Dropbox on all devices. If that does not fix the issue, try creating a test record on each device afterwards. 

I am having a similar problem and have had msecure 4 for several years.  I am trying to migrate my data.  I have been able to successfully get the imports done, but when I create a test record and make changes on my various devices it doesn't carry through.  ex. I make a change on my mac.. it will get to my iPad.  However, if I then change the record on my iPad, it will not migrate back to my mac even after syncing both.

I am using dropbox as my sync location

Hi Rob, 

It doesn't sound like you have Larry's issue at all. Dropbox syncing does a sync or checks for a sync every 60 seconds. If you'd like the changes to appear more quickly on your devices, please do a manual sync.

Manual sync on Mac: Click File -> Click Sync or command+shift+s

Manual sync on iOS: tap and hold a record -> drag the record down -> release

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