Thank you for contacting us. Please follow the steps below on your iOS device to disable all filters:

1. If the yellow star in the top right of the screen is a solid yellow icon, tap it to disable it.

2. Tap the far left icon with the nine small circles in the Filter Bar at the top of the main view to make sure all records are included in the main view.

3. If you see any rectangular graphics with little vault or tag icons to the left of them under the five main circular icons in the Filter Bar, tap one of them. Tap "Remove all filters."

4. If you see the Search field below the Filter Bar, delete any text that may reside in that field.

5. Tap the menu button in the top left corner (3 stacked lines)

6. Write down the number you see to the right of "All Records"

Did this fix the issue?

Hi Robin,

Thank you for your response and I apologize for the delay in response. If you are stating that when you tap one of the letters on the right of the main view. it does not go to that letter tapped? If this is the case, I am unable to reproduce this on my devices which is good news since this is not happening for all users. Can you drag your finger up and down in the Alphabet column to go to each letter?

What is the full version number of the mSecure app you are currently using? Please go into the mSecure settings and go to "About mSecure" to see the version number you are running. I will assist further after seeing this.