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Discussions > General > Tips & Tricks

Upgrading to mSecure 5

mSecure 5 includes both Free and Pro features. The Free features can be used forever at no cost. The Pro features are free to try for 30-days. After that, a single one-time purchase (paid upgrade) entitles you to use the Pro features on all of your devices on multiple platforms.


You can download mSecure 5 for free here:


iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594

Android: https://play.google.com/store/apps/details?id=com.mseven.barolo

Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250

Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8


Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license.


We recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://m7software.freshdesk.com/support/solutions/articles/36000064322. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://m7software.freshdesk.com/support/solutions/folders/36000176540. 


You can also search our articles on how to create backups of mSecure 3 or 4 here.

I paid for the app and the current version is 4.5.4

Now I'm being asked to pay for version 5. 

If this is not an error then I am in fact being asked to pay for upgrades which is what I thought I bought the first time.

I paid 3.99 on November 27,  2017

Hi Robert,

Thank you for contacting us. No, no one is being charged more than a single time for mSecure 5 (5.0 and up). The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. Our system shows that you have a paid account.

You can download mSecure 5 here:

iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594
Android: https://play.google.com/store/apps/details?id=com.mseven.barolo
Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250
Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8

Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license (the email address you are using on this website). I would recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://support.msecure.com/knowledge-base/migrating. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://support.msecure.com/knowledge-base/msecure-backups

If you have forgotten your mSecure account, please go here if you experience account password issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-

I'm a paid user but it is asking me to pay for this upgrade. Am I to understand that you're going to charge your paying members for each upgrade?

Hi Shelley,

Please create your own discussion or topic about your syncing issues and I'd be happy to work with you to fix any issues you might have.

I upgraded to 5.5.  I set my MacBook Pro as main computer.  I want to sync with my iPhone 7+ and iMac.  All 3 are on same WiFi network.  Sync works with Main computer & phone but not iMac.  What should I do?  Should I restore from a backup?  I have backups with what seems to be all records but All Items on screen has 0 and most recent backup has 0 number of records in backup though previous ones had the correct number of records

Hi Morley,

Please create your own topic to handle your own specific issues. You're replying to an mSecure 5 upgrade topic. That said, 3.5.6 is the latest version of our old app.

Cant sync in v 3.5.6 on Windows 10 so tried to upgrade -- got Error ; Can't access website with updates -- 

Hi Karsten,

Thank you for contacting us. Please email us at support@msevensoftware.com or create a new ticket here for any information about possible discounts.


Thanks,

Eden

Hi,

i get the upgrade offer for 14.99 in the last days and also today.  (UPGRADE TO V.5)

Now i have downloaded the new app and have sign up. But now i don't get an purchase. If i want to upgrade to pro-version it does cost 29,99 $.

Can you help me?

Hi,

 Thank you for contacting us and I'm sorry about the issue you're experiencing. Did take a look at our support articles or forum topics for help?


Forum topic: https://m7software.freshdesk.com/support/discussions/topics/36000001677

Support article: https://m7software.freshdesk.com/support/solutions/articles/36000028375-msecure-5-5-2-crashing-mac

I do have Version 5.5.2 on MacOS High Sierra: Can you tell me until when you plan to solve the crashing problem? I did not get any answers from you yet. Not being able to access my Passwords blocks my work heavily!

HI John,

It looks like you managed to figure it out. Are you still needing help?

i get the upgrade offer for 14.99.  (UPGRADE TO V.5)

however, I  can't log in to make purchase.

ok, TX , don't remember what email address I used

Hi Hugo,

I'm not sure what you mean. mSecure 5.5.2 is the latest version of mSecure 5. If you received marketing emails but already have mSecure 5.5 or mSecure 5.5.2 and a paid license, please ignore the email.


There is no mSecure account for hugokemp@gmail.com. If you're using another account in mSecure 5, again, please ignore our marketing material.

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