Hi Marcelo,
Thank you for contacting us and I'm sorry about the issue you are experiencing. Please use this guide to go over possible account unlock or sign in issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-
Can you post this link again? is not working
Hi George,
You can simply use the search option on this website to search for articles. Searching for "forgot password" will result in this link among many others: https://support.msecure.com/support/solutions/articles/36000064225-forgot-password-
Marcelo
6 people have this problem