Hi Marcelo,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Please use this guide to go over possible account unlock or sign in issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-

Hi George,

You can simply use the search option on this website to search for articles. Searching for "forgot password" will result in this link among many others: https://support.msecure.com/support/solutions/articles/36000064225-forgot-password-