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Purchased Premium but app shows still Essential

On March 18, I upgraded to MSecure Premium.  My app is still reflecting my status as being an Essentials Account.  It is now April 19 and my account is still Essentials.  I’ve deleted and reinstalled the app.  It is still Essentials.  Please advise.


Mike - if you are still following this string... please take a look at ticket #94885.  My wife is not experiencing similar/same problem with her mSecure Premium subscription.  Let me know if/when you see this and we can follow-up via email.  Thanks, Rick

@Rick I was able to get your wife's subscription fixed up today. I think she did respond to me, but if she doesn't know it, please tell I was able to fix it =)


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