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Sync option not available IOS

I am running 5.7.2 on a new iPhone 12 pro and it will not allow me to se a sync option

Hi Randy,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I just checked in our email support, and I sent a response to you about six days ago. Did you receive that email by chance? If so, did it help you with fixing the problem?

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