Hi Chris,

Thank you for contacting us. When you say you have requested to resend your QR code, are you saying that you have access to your mSecure information on another device? The only way to resend the QR code by going to the Account Settings on a device where you are able to open the mSecure app, and if you can do that, then you can also reveal the QR code in the Account Settings screen. If you can reveal the QR code, simply scan it on your new iPhone when you get to the authentication screen.

Hi Betsy,

I'm very sorry to hear about your phone getting lost in the river. I'll do all I can to help you through this, but we will need to get access to the QR code, as there's no way around that authentication mechanism.

We have a couple of problems here that we need to address. The first thing is, your account doesn't have any type of subscription. The trial was started back on March 25th of 2022, so that would mean that all data entered after April 25th 2022 will not be able to be accessed since syncing and backups stop when there is no subscription. Are you thinking you did have a subscription and that mSecure was saving your data to the cloud? If so, do you know if you have a different mSecure account than the one with the email address you are using here in the forum?