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Soporte mSecure

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Stopped responding to my password

i routinely use my password for msecure (4.5.4) on my iphone for many years.

However login failed for whatever reason. I attempted unfortunately 10 times.

I have backups in my outlook mail.

Is there a way to retrieve my backup?

Thanks for your help

Hi Harm,

Thank you for contacting us. You can try restoring from an email backup, but those backups are encrypted with the same password you were using to unlock mSecure. If the password wasn't being accepted by mSecure when you tried to unlock the app, it's possible you won't be able to restore data from the backups you have.


Are you now able to open mSecure 4.5.4 on your iPhone? If so, go ahead and open your most recent email backup, tap on the attached backup file, then choose to open it in mSecure. Were you able to restore the backup?

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