Soporte mSecure
Do this if mSecure version 6.0.6 stops asking for your fingerprint
Mike - mSecure
ha dicho
al menos 2 años hace
Hi Steffano,
Thank you for contacting us confirming the work-around Christophe found worked for you as well. It's good to hear you were able to regain access to your mSecure app.
I had the exact same issue and followed the advice above and it worked. Thank you so much!!
I'm happy this could help at least one person! Delighted for you Emily!
Steffano
Today, my mSecure stopped asking me for my fingerprint and prompted me to enter my password, which I forgot... In the topic linked below, a user recommended to manually change the date to 2 weeks in the past to reactivate the fingerprint scanning log in:
https://support.msecure.com/en/support/discussions/topics/36000027347
This worked for me beautifully so I went to Settings, Change password, entered my "current password" using my fingerprint (thank God this was an option) and entered a new password for mSecure. Then I changed the date back to "Automatic" and was able to enter the correct password when prompted.
Just thought I'd share as I went into proper panic mode there for a while.