Hi Judith,

When you sign up for a recurring subscription, the payment is processed automatically when the renewal period comes. That's just the way subscriptions work. I can process a refund for you, but I wanted to let you that you received a 50% discount off the Premium subscription because you signed up having a V5 Pro license on your account. That discount is for life as long as you keep your Premium subscription active.

Do you want to cancel your Premium subscription and forfeit the lifetime discount on Premium features?