Hi, I’ve converted my account to a family plan. I successfully added my kids to the family plan. My wife had a historic mSecure account. Using the Paddle (mSecure website) we logged in and thought we achieved cancellation of her previous account but it did not work. I now see the attached on mSecure.com (screenshot). When she logs in with her email address in the iOS app it shows that she has a “Premium Account”. Her email is: knudsonjl@gmail.com I’d like her old account canceled so I can enroll her in my family account. Thanks! Rick