Hi James,
Thank you for contacting us. What happens when you open mSecure?
Cannot open my app as have forgotten password. Tried a couple of times and am now on the final chance. Is there noway to change the app password without resetting and loosing everything?  
How can I back up and reset so that I don’t loose the info I have? 
Hi Isabel,
Your ticket has been responded to and I will continue our conversation through the ticket system.
James