I logged a ticket a week ago to resolve the subscription issue where the subscription status is showing as expired. I was dealing with Mark for the first couple of days. There’s been no further responses for 5 days even though I’ve forwarded transaction details and a copy of the email about the 50% discount on the subscription and updated the ticket.  I even created a second ticket which has not had a response either.

To make a long story short, I paid late May for another year, and all my devices show different expiry dates now. The Subscription page on the mSecure site cancelled the automatic payment and now says there is no subscription, and it’s expired.

Is it too much to ask that this be sorted out a little quicker? I understand it’s probably affecting a lot of people so it’s going to take some time, but it’s the lack of any correspondence in over 5 days that is frustrating me.

All I want is for the subscription page to reflect I have an active subscription at the original 50% price reduction, and for all my devices to know the correct expiration date which should be May 19, 2027. If that’s not possible, I’d like a refund since I only paid literally 6 weeks ago for an annual subscription.