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Soporte mSecure

Password Change

Changed my password (twice) and now cannot logon to IPhone.  Still logged on to app on Windows Computer.  Deleted the app on the IPhone and reinstalled (old version).  No luck.  Any suggestions?  Support is not answering ticket (2 hours).

I messed up my new password.  Can support send me a temporary password so I can correct it?

I figured this one out.  I still had the app open on my Windows laptop.  I turned on and set up Windows Hello.  Windows Hello used face recognition on the laptop.  Once it was set up I went to change password and the current password was defaulted (the one I could not remember).  I then updated to a new password.  All is good. 


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