mSecure Support
New password not recognized
I did the same thing, I submitted a ticket, and I have gotten spotty responses. I have not been able to access my account for over a week now.
Same for me... but I don't want to delete my account. I hope they can fix the problems and continue to use mSecure off-cloud as I've always done. I'm waiting for detailed informations from mSeven.
I hope that they can fix it too. I have used it for years and I have a lot of stored information in it that I no longer have access to, so I really hope they get it figured it out. I know we are not the only ones.
Whoever hears back first - please share! Sure would like to know their plan !!
I can do that. Has anyone started looking at alternatives, would like some input on other options if it comes to that?
@Candi : I changed to Proton Pass ( in my case, the “Plus” , payed, edition). Still had/having access to mSecure data (but sadly not anymore on a PC or Mc, but only on iOS iPhone and iPad: no CSV export supported …. ), I had to manually “export” my mSecure entries, one by one, to a temporary text file, and from there cut&paste into a new Proton Pass entry. Yes, a painful loooong job.
Anne
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