can't sign in with iPhone

I am not able to sign in on my iPhone,  we have tried repeatedly.  it is the same password for mSecure on my laptop and my iPad


A portal account has been created and follow the link that was sent to activate my account and select a password!- It was authenticated nut unfortunatley I still can't sign in with my iphone

As I continue to have problems, the email sent me to this forum to contact you again

I have been using msecure for many years and never I ever face this kind of difficulty, until I upgraded to msecure 5 which is very frustated 

Is there a customer support number that you can provide for assistance?

1 person has this problem

Support

Hi Dillian,

 Thank you for contacting us and I'm sorry about the issue you're experiencing. As the portal support account creation email should tell, it is in no way related to our mSecure account system or app. Please create an mSecure account in mSecure 5 or on our website here: https://www.msecure.com/purchase-sign-in


Note: we do not have phone support

Thanks for your response. Unfortunatley I was doing what you just suggested the whole afternoon. I even deleted the app and re-installed many time thinking that will resolve the isssue to not avail.

I'm incredulous that you suggested "it is in no way related to our mSecure account system or app. then Please advise were is the fault? 

I have no problem signing in with my Macbook and IPad, the problem relys with my iPhone which dosen't make any sense

Same for me
Support

Yes, people often forget their mSecure account. 


Unfortunately, there is not a lot we can do in these situations. In order for the information stored in mSecure to be as secure as possible, mSeven Software doesn't acquire our customer's password or the data stored in mSecure, so there is no way for us to retrieve the password or your information. Also, in order to keep your information from being accessed without your permission, it is not possible to bypass or change the password when mSecure is not accepting the password being entered. The only thing we can do here is reset the app, but that means all of the data stored in it will be lost. I'm really sorry I don't have better news here.

If you have forgotten the account password, you can go here to reset your mSecure account and create a new account password: https://www.msecure.com/request_password_start

I can't open my mSecure on my iPhone.  The hint doesn't make sense and I have never changed my password so I can't figure out what to do. Help.

 

Support

Hi Carol,

Thank you for contacting us and I'm sorry about the issue you are experiencing. It looks like you just created an account on March 19th, 2018. Have you forgotten your mSecure account? Here's a guide in case you've forgotten your mSecure account password: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-account-password-

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