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Soporte mSecure

Team plan purchased, still says subscription expired

I had a personal paid plan. Afterwards, I upgraded to a team plan with me as owner. I didn't want to pay the normal plan anymore so I cancelled the payments, since I bought a yearly team plan.


However now it says my subscription has expired, even though the team plan is still live and I still see the team vaults I've created. 


With this a bunch of the logins I've added also aren't appearing in the vaults? Did they disappear?

Hi,

I have responded to your ticket through our ticket system. I will continue our conversation through the ticket system.


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