mSecure Support

Knowledge Base Forums Submit a ticket

Forgot Password?

Please follow the instructions below if you can't log in to your mSecure account or if you believe you may have forgotten your Account Password. New to mSecure, but have been using the previous versions? Learn about our new account system here.




If you have not signed in to your mSecure account yet, please follow these steps to log in to your mSecure account


Type your mSecure Account email address and Account Password. After you receive the error message, please confirm the following:


  • The email address you entered as your mSecure account:
    • You have an mSecure account. (mSecure 5 is the first and only version of mSecure to use an account system.)
    • Contains no typos or spaces
    • Is the correct email address associated with this mSecure account 
  • The Account Password you entered:
    • Contains 4 or more characters
    • Contains no typos or unwanted spaces
    • Is the correct password for this account 
  • The device you’re using:
    • Has both Caps Lock and Num Lock appropriately enabled or disabled
    • Has the keyboard in the correct language/region




If you’re signed in to your mSecure account, please follow these steps to unlock mSecure


Type your Account Password and after you receive the “Incorrect password” or "Wrong password. Try again!,"  error message, and confirm the following:


  •  The Account Password you entered:
    • Contains 4 or more characters including
    • Contains no typos or unwanted spaces
    • Is the correct password for this account 
  • The device you’re using:
    • Has both Caps Lock and Num Lock appropriately enabled or disabled
    • Has the keyboard in the correct language/region




Forgot Password?

If you believe you’ve forgotten your mSecure Account Password, please refer to this article


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?