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QR Code/Authentication Email

Your Account Key functions like a key to a safe - if you have the correct key, you can access your account. If not, access is denied. For a detailed explanation, please visit our Security Page.


When you first sign in or create an mSecure account, mSecure send an authentication email. Some users may find this email in their spam/junk folder or another filtered location due to email routing rules. 


To locate the email, search your inbox for "no-reply@msecure.com", and be sure to check inside your spam/junk folder, as some apps exclude it from general searches. 


If you still have access to your mSecure account on a device, you can re-send the authentication email across all devices. 

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